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1. Are you/family/caregiver able to see your doctor when you need to? *
2. Can you/family/caregiver be seen on the same day if you call for an appointment? *
3. Do you/family/caregiver know that there is a phone number that you can call to receive medical advice from the doctor after regular business hours? *
4. When you/family/caregiver call your doctor with a medical question, do you get an answer on that same day? *
5. The practice space is clean and inviting? *
6. Does your doctor explain things in a way that is easy to understand? *
7. Does your doctor talk with you about the medications you are taking at each visit? *
8. Are medical staff friendly and helpful? *
9. When blood tests, x-rays, or other tests are ordered, does the practice give you the results? *
10. If you/family/caregiver have received care from a specialist, does your doctor seem to know about the care you received? *
11. Does your doctor provide information on ways to improve your health? *
12. Has your doctor asked if there are things that make it hard for you to take care of your health? *
13. Have staff at the practice recommended services in your community or offered their own workshops to help improve your health (i.e., weight management groups, nutrition/meal support)? *
14. Are recommendations to you/family/caregiver received (including community service and supports) to improve your health helpful? *
15. What is your preferred method of communication? *
16. How do you consider the waiting time? *
17. Do you prefer appointments during the morning, afternoon, evening, or weekends? *
18. Which weeknight would you prefer extended hours? *
How would you rate your overall experience?
